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Terms & Conditions

Terms & Conditions

At CAPITAOLONDON, we ensure that our hair is the best quality for our customers and we will always do our best to match each of your exact specifications. We are wholeheartedly dedicated in providing superior products for our customers all over the world. We conduct extensive quality checks on our raw and virgin hair to assure impeccable quality standards. Our terms and conditions are taken very seriously, therefore before ordering on www.capitaolondon.co.uk we recommend reading all the policies below to familiarise yourself with our process. 

 

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1. Agreements to terms and conditions 

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These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Capitaolondon, the owner and operator of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

 

In these terms and conditions, User or Users means any third party that accesses the Website and is not either employed by Capitaolondon and acting in the course of their employment or engaged as a consultant or otherwise providing services to Capitaolondon and accessing the Website in connection with the provision of such services.

 

Accordingly, Users or Users who choose to access http://www.capitaolondon.co.uk from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

 

The site is intended for users who are at least 18 years old. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. Persons under the age of 18 are not permitted to use or register for the site.

 

 

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2. General conditions

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Capitaolondon reserves the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

 

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3. Products and services

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We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

 

All products are subject to availability and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to return or exchange only according to our Return Policy.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Prices for our products and Services are subject to change without notice.

We reserve the right at any time to modify or discontinue the product and service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the products and services.

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4. Copyrights

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All Content included on http://www.capitaolondon.co.uk, unless uploaded by users, is the property of Capitaolondon, our affiliates, or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission. Except as expressly provided in these Terms of Use, no part of http://www.capitaolondon.co.uk and no content or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

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5. Cookies

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We may use cookies and teaching technology for gathering useful information such as browser type, operating system, or tracking visitors to our website. Using cookies can also help us improve our website by customizing it to our customers' preferences. Personal information cannot be collected by cookies but previously provided PII ( personally identifiable information) cookies may be tied to this information. Aggregate cookies and tracking information may be shared with third parties.

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6. Prohibited uses 

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You are prohibited from using http://www.capitaolondon.co.uk in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; in any way that is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; or making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

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7. Accuracy of billing and account information

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You must ensure that the details provided by you on the website are correct and complete. You must inform us immediately of any changes to the information that you provide, including your email address, credit card numbers, and expiration dates. You must submit proof of billing address details in the form of a bank statement or government-issued ID. 

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

 

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8. Availability of the Website and disclaimers 

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Any online facilities, tools, services, or information that Capitaolondon makes available through the Website is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. Capitaolondon is under no obligation to update information on the Website.

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

Whilst Capitaolondon uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

 

Capitaolondon accepts no liability for any disruption or non-availability of the Website and reserves the right to alter, suspend, or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. 

 

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9. Limitations of liabilities 

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Capitaolondon, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Capitaolondon will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of products, Capitaolondon is not liable or responsible for any amount of damages above the aggregate amount paid by the customer for the purchase of products under this agreement.

 

 

 

10. Changes to terms of services 

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It is your responsibility to periodically review these terms of use to stay informed of updates. Capitaolondon reserves the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

If you have any questions regarding these Terms and Conditions, please contact us via info@capitaolondon.com

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Privacy & Safety

1. Your personal information is very important to us.

 

Our privacy policy protects consumers who provide information through our website. However, it does not protect business information. It is important that you understand that by using our website you consent to the collection of your personal information. Additionally, You should also ensure that you review our terms and conditions which cover areas from the use of of hair extensions to our refund policy. By using our website displays your agreement to its terms and conditions.

 

At http://capitaolondon.co.uk we collect information that you provide to us, we also are able to gather your interests from your use of our websites, and on your next visit, we can suggest another product to you that relates to your previous purchases. We receive your information in different ways. This could be, registering with our websites, searching, signing in, participating in surveys, shopping carts, contests, or promotions, or talking to one of the members of our team.

 

It is important that the information you provide is accurate so there will be no problems with shipping or if an issue arises one of the members of our team can contact you with the number that you provided. When visiting our site we collect useful information such as your name, address, phone number, email address, payment card information, product preferences, and personal shopping. This information will only be used to fulfill your request. If we do require this information again it will only be for our mailing list, where you can keep up to date on what new products will be added to our site.

 

We may share information with companies who accommodate us in fraud prevention or investigation and not for marketing purposes. 

 

Information can be sent to them when asked for the following :

1. protecting or preventing potential fraud/unauthorized transactions.

2. Investigating fraud

3. Required by law

 

The information that our users provide is kept secure and only employees at the Capitaolondon team who have agreed to keep this information confidential have access to this information.

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Payment Methods

1. Payment Procedure

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Payment terms are always taken 100% in advance at checkout before your order is processed. We do not extend any credit/finance plans or anything of that nature. 

We accept PayPal, credit (excluding American Express), and debit cards. As soon as you place an order online you will be charged. In the event of a return, we will only send back refunds via the same method used to purchase the item(s).

 

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. Please ensure that your billing and postal address match, any order with a different billing and postal address will be put on hold. You will be requested to provide us proof of address in the form of a government-issued ID / any supporting documentation of the alternative address before your order is processed. This information must be submitted within 24 hours of placing the order. Failure to receive the necessary information will result in your order being canceled.

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Last update 30.06.2024​​

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